Terms of Service — General Terms and Conditions

Wallin Solutions Effective Date: February 13, 2026 Last Updated: February 13, 2026

1. Scope and Applicability

1.1. These General Terms and Conditions ("Terms") govern all purchases of Brain NAS software licenses ("Licenses") made through the website at brainos.wallinsolutions.se (the "Website"), operated by Robert Wallin, trading as Wallin Solutions ("Seller", "we", "us", or "our").

1.2. By placing an order through the Website, you ("Buyer", "you", or "your") agree to be bound by these Terms in their entirety. If you do not agree, do not complete your purchase.

1.3. These Terms apply exclusively to the purchase transaction. Your use of the Brain NAS software is governed separately by the End User License Agreement (EULA). The processing of your personal data is governed by the Privacy Policy. All three documents are available on the Website.

1.4. Users of the free tier of Brain NAS (limited to 2 data disks) are not required to accept these Terms. Free tier users are bound only by the EULA and Privacy Policy.

1.5. These Terms are intended for consumers and businesses alike. Where a provision applies only to consumers (as defined by applicable Swedish and EU law), this is stated explicitly.

2. Products and License Tiers

2.1. The Seller offers digital software licenses for Brain NAS in the following tiers:

2.3. A license grants the right to use Brain NAS on one (1) hardware installation, identified by a unique Hardware Identifier (HWID). The scope of use is defined in the EULA.

2.4. The free tier (up to 2 data disks) does not require a license purchase and is available to all users subject to the EULA.

3. Ordering Process

3.1. To purchase a license, the Buyer must:

(a) Select a license tier on the Website;

(b) Provide a valid email address and the Hardware Identifier (HWID) of the Brain NAS installation to be licensed;

(c) Accept these Terms, the EULA, and the Privacy Policy;

(d) Provide explicit consent to immediate delivery and acknowledge the loss of the right of withdrawal (see Section 6);

(e) Complete payment via the available payment method(s).

3.2. A binding purchase agreement is formed when the Seller confirms the order by delivering the license key. Order confirmation is sent to the email address provided by the Buyer.

3.3. The Seller reserves the right to refuse any order at its sole discretion, including but not limited to cases of suspected fraud or abuse.

4. Prices and Payment

4.1. All prices displayed on the Website are in euros (EUR) and include VAT where applicable under Swedish law. For buyers outside the EU, VAT may not apply.

4.2. Payment is processed securely by Stripe, Inc. ("Stripe"). The Seller does not store or have access to your full payment card details. By completing a purchase, you also agree to Stripe's terms of service.

4.3. Payment must be completed in full at the time of order. No partial payments, installment plans, or deferred payment arrangements are available.

4.4. The Seller reserves the right to change prices at any time. Price changes do not affect existing, completed purchases or previously issued license keys.

5. Delivery

5.1. License keys are delivered digitally and instantly upon successful payment confirmation from Stripe.

5.2. Delivery is made by:

(a) Displaying the license key on the order confirmation page;

(b) Sending the license key to the email address provided by the Buyer; and

(c) Automatic activation via HWID polling — the Brain NAS installation will detect and activate the license automatically.

5.3. The Buyer is responsible for ensuring that the email address and HWID provided during checkout are accurate. The Seller is not liable for delivery failures caused by incorrect information provided by the Buyer.

5.4. In the unlikely event that delivery fails due to a technical issue on the Seller's side, the Buyer should contact the Seller (see Section 15) for assistance.

6. Right of Withdrawal (Ångerrätt)

This section applies to consumers only.

6.1. Under the EU Consumer Rights Directive (2011/83/EU) as implemented by Swedish law (Lag (2005:59) om distansavtal och avtal utanför affärslokaler, "Distansavtalslagen"), consumers have the right to withdraw from a distance purchase within fourteen (14) days without giving any reason ("Right of Withdrawal").

6.2. Exception for Digital Content Delivered Immediately. Pursuant to Article 16(m) of the Consumer Rights Directive and Chapter 2, Section 11 of Distansavtalslagen, the Right of Withdrawal is lost when all of the following conditions are met:

(a) The consumer has given explicit prior consent to begin delivery of the digital content (the license key) immediately, before the expiry of the 14-day withdrawal period; and

(b) The consumer has acknowledged that by giving such consent, the right of withdrawal is lost.

6.3. During the checkout process, the Buyer will be required to actively confirm the following statement (via a checkbox that must be checked before payment can proceed):

"I consent to immediate delivery of the digital license key and acknowledge that I thereby lose my 14-day right of withdrawal."

6.4. If the Buyer does not provide this consent, the order cannot be completed and the license will not be delivered. This is because Brain NAS licenses are activated instantly and cannot be "un-delivered" once the license key has been issued and bound to a HWID.

6.5. The Seller will provide the consumer with confirmation of the consent given under Section 6.3 on a durable medium (email) without undue delay after the conclusion of the contract, as required by law.

7. Refunds

7.1. Due to the digital nature of the product and the immediate delivery mechanism described in Section 5, refunds are generally not available after a license key has been delivered and activated.

7.2. If the Right of Withdrawal applies (i.e., the consent described in Section 6.3 was not validly obtained), the Buyer is entitled to a full refund within fourteen (14) days, provided the license has not been activated.

7.3. In exceptional circumstances (e.g., duplicate purchases, technical failures preventing license activation that the Seller cannot resolve), the Seller may, at its sole discretion, offer a refund or store credit. Such decisions are made on a case-by-case basis and do not create a general entitlement.

7.4. Refund requests must be submitted in writing to the Seller's email address (see Section 15).

8. License Activation and Hardware Binding

8.1. Each license is bound to a single Hardware Identifier (HWID) corresponding to the Brain NAS installation's boot medium. The HWID is provided by the Buyer during the ordering process.

8.2. Once activated, the license cannot be used on a different hardware installation without a hardware transfer (see Section 8.3).

8.3. Hardware Transfer. The Buyer may transfer the license to a new HWID up to one (1) time per calendar year. Transfers are performed through the Buyer's account page on the Website. Additional transfers within the same calendar year are not available.

8.4. Licenses are non-transferable to other persons. The license may only be used by the original Buyer on the hardware installation identified by the registered HWID.

9. Upgrades

9.1. Buyers may upgrade their license to a higher tier at any time by purchasing the new tier at its full listed price. There is no credit, discount, or deduction for any previously purchased lower-tier license. The upgrade must be completed through the Website and takes effect upon payment confirmation.

9.2. Upgrades take effect immediately upon payment confirmation.

9.3. Downgrades to a lower tier are not available. No partial refund is given for unused capacity.

10. Seller's Obligations

10.1. The Seller shall deliver the license key promptly upon receipt of payment confirmation.

10.2. The Seller shall maintain the license verification API and HWID polling service in reasonable working order to enable license activation and validation.

10.3. The Seller does not guarantee uninterrupted availability of the Website or the license verification service. Planned maintenance and unforeseen technical issues may cause temporary interruptions.

10.4. The Seller's obligations under these Terms are limited to the delivery and verification of the license key. All obligations relating to the functionality, performance, and use of the Brain NAS software are governed exclusively by the EULA.

11. Limitation of Liability

11.1. To the fullest extent permitted by applicable law, the Seller's total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the amount paid by the Buyer for the license giving rise to the claim.

11.2. In no event shall the Seller be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or business interruption, regardless of the cause of action or the theory of liability.

11.3. The limitations in this Section 11 do not apply to liability that cannot be excluded or limited under mandatory Swedish or EU law, including liability for intentional misconduct or gross negligence.

11.4. The Seller is not liable for any issues arising from the use of the Brain NAS software itself, including but not limited to data loss, hardware damage, or system downtime. Such matters are addressed in the EULA.

12. Force Majeure

12.1. The Seller shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from circumstances beyond the Seller's reasonable control, including but not limited to natural disasters, war, terrorism, pandemic, government action, power failure, internet disruption, or failures of third-party services (including Stripe).

13. Governing Law

13.1. These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of laws provisions.

13.2. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

13.3. Mandatory consumer protection provisions of the Buyer's country of residence shall apply to the extent required by applicable EU law, provided the Buyer is a consumer.

14. Dispute Resolution

14.1. Any dispute, controversy, or claim arising out of or in connection with these Terms shall be finally resolved by the courts of Sweden. The court of first instance shall be Stockholms tingsrätt (Stockholm District Court), unless mandatory consumer protection law requires otherwise.

14.2. For consumers within the EU: You may also submit a complaint through the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. The Seller's email address for ODR purposes is provided in Section 15.

14.3. For consumers in Sweden: You have the right to seek guidance from Konsumentverket (the Swedish Consumer Agency, www.konsumentverket.se) and to file a complaint with Allmänna reklamationsnämnden (ARN, the National Board for Consumer Disputes, www.arn.se). ARN reviews disputes between consumers and businesses free of charge. Note that ARN has minimum thresholds for the value in dispute and may decline to review certain matters.

15. Contact Information

Wallin Solutions Robert Wallin Sweden

Email: robban@techflip.se Website: brainos.wallinsolutions.se

For purchase-related inquiries, refund requests, or complaints, please use the email address above.

16. Amendments

16.1. The Seller reserves the right to amend these Terms at any time. The amended Terms will be published on the Website with a new "Last Updated" date.

16.2. Amendments do not apply retroactively. Purchases completed before the amendment date remain subject to the Terms in effect at the time of purchase.

16.3. Continued use of the Website and any new purchases after the publication of amended Terms constitutes acceptance of the amended Terms.

17. Severability

17.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

17.2. The invalid provision shall be replaced by a valid provision that most closely reflects the economic intent of the original provision, to the extent permitted by law.

18. Entire Agreement

18.1. These Terms, together with the EULA and the Privacy Policy, constitute the entire agreement between the Buyer and the Seller with respect to the purchase of Brain NAS licenses.

18.2. Any prior negotiations, representations, or agreements relating to the subject matter of these Terms are superseded in their entirety.

19. Language

19.1. These Terms are drafted in English. In the event of any discrepancy between a translated version and the English version, the English version shall prevail.

By completing a purchase on brainos.wallinsolutions.se, you confirm that you have read, understood, and agreed to these Terms of Service.